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Last Updated on Thursday, 25 June 2009 09:31

Technology Support is available for MCMA students, faculty and staff. Some of the support is offered through University wide services and support and some is offered through MCMA Staff. If something is incorrect or out of date or if you have something else to add please contact the MCMA Webmaster (Donnie Laur) at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Information Technology provide telephone (618-453-5155), walk-in, e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ), and online support in various locations across campus. Among the online support, the new IT helpdesk website provides support by instant message, support forums, and online tutorials. IT also has information about special campus software licensing agreements.

The Computer Support Center (campus HelpDesk) is located in the Northwest Annex, A wing, Room 137 (618) 453-5155 or toll free 866-718-4357. If you need assistance after hours, you may contact the IT Network Control Center at (618) 453-6217. They will log your problem and a CSC representative will contact you the next business day. You may also contact the Network Control Center to report an urgent network issue or a campus-wide outage.

• How to create a Network ID - This tutorial willprovide youwith instructions forsetting up a Network ID for your use at SIUC. The Network ID is used as the first part of your email address before the "@siu.edu", and in addition, isalso used to access Webmail, Blackboard, SalukiNet, and computers on campus.
• Change your Network ID password - https://websec.it.siu.edu/util/passwd.html
• Get campus wireless VPN access - http://wireless.siu.edu/
• SIUC Campus Network Security - http://infotech.siu.edu/security/
• Scan your PC for software vulnerabilities - http://secunia.com/vulnerability_scanning/online/
• Sign up for Wireless Emergency Notification System (WENS) - http://www.siuc.edu/emergency/wens.html
• Adaptive Technology/Accessibility Information Chart
• Computer Learning Center's classroom scheduling

The following are general guidelines for technology support by faculty/staff within the College of Mass Communication and Media Arts. Response times depend on availability and current support workload.

Lyle Fuchs (618.453-1494 - Room 2169 Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Manages photography equipment checkout and provides support to the Department of Cinema-Photography.

Tom Hexamer (618.453-6697 - Room 2A/2B Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Manages Radio-Television equipment checkout and provides support to the Department of Radio-Television.

Donnie Laur (618.453-8988 - Room 13D Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Technical support for the Dean's office and other MCMA faculty and staff. Server administration and maintainance of the New Media Center webserver. NMC server account manager and web developer for the MCMA departmental and college websites. Dynamic web application developer for faculty projects and NMC special projects.

Matt MacCrimmon (618.453-3201 - Room 1221 Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Oversees and provides coordination for the College's computer labs. Provides server administration, network administration, and computer support for the Dean's office and the School of Journalism. Manages software for MCMA calendars.

Chris Parr (618.453-1479 - Room 2169 Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Manages cinema equipment checkout and provides support to the Department of Cinema-Photography.

Eric Rowan (618.453-6225 - Room 9C Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

NMC/CLC4 lab manager. Schedules NMC lab classrooms and manages NMC lab staff and equipment.

Mark Stoffel (618.453-8464 - Room 13G Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Technical support for faculty and staff and configuration and maintainance of the audio and video editing facilities for Radio-Television as well as other departments within CMCMA. Digital specialist in digital audio and video.

Kelly Thomas (618.536-3311 - Room 1275 Comm Bldg. - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Provides support for the Daily Egyptian newspaper. siuDE webmaster, system administrtator, Macintosh specialist

David Schultheis (618.453-6171 - Room 1069 Comm Bldg.)

Provides support to WSIU Public broadcasting. Information Technology Manager / Administrative Coordinator

 

The New Media Center operates two servers used for instructional support for the College of Mass Communication and Media Arts. One server is used primary to host the college and departmental websites while the other server is used to host MCMA class shares. Class shares are password protected volumes used by faculty, mostly in classes that are offered in the NMC lab, that allow for a small class to manage and distribute class information and projects. Several MCMA special projects are stored on the class shares as well as large libraries that need to distributed to students. The NMC server administrator is Donnie Laur (453-8988 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

 

During the NMC workshop schedule the NMC offers weekly workshops on a variety of relevant - mostly digital media related - topics. Roughly 150 participants each semester have benefited from these workshops. Workshops have been given on a variety of topics and we are always looking for suggestions in regards to topics for possible workshops. If you would like to suggest a workshop or if you would be interested in teaching a workshop, please send your suggestions to Mark Stoffel (453-8464 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

 

Donnie Laur is a web specialist with a background in supporting and implementing open source technologies. After graduating with a BS of Computer Science from SIUC, Laur worked as a web software engineer for a private business in Galesburg. He has heavy experience developing web applications using PHP and mySQL and for the college has developed and implemented blogs, forums, podcasts, portals, surveys, wikis, content management systems such as Joomla, and other open source implementations. He provides support to faculty and helps faculty-directed efforts to develop instructional multimedia. (453-8988 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

 

Lynda online training is availlable to MCMA faculty. At this time we have a limited number of subscriptions, so if you wish to learn more about a software package, please contact Mark Stoffel (453-8464 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to get on the wait list for a login. Time limits for log in would range from 1 to 3 weeks depending upon the complexity of the training requested. Lynda.com is a great way to learn at your own pace!

 

If you need tech support with a Blackboard class you can find out who to contact by using the Blackboard Help Request form. The SIUC Blackboard campus administrator is JP Dunn. Dunn is responsible for the campus Blackboard and WebCT servers and all related training issues. He presents workshops to faculty on the creation of Blackboard and WebCT courses. Dunn works with students on using the Blackboard and WebCT resources and supervises graduate and student assistants as they create resources for multimedia presentations. The New Media Center has offered Blackboard workshops as part of the New Media Center Workshop series.

 

Southern Illinois University Carbondale uses Apple's iTunes U to make podcasts readily available to students, faculty, and staff. By using SIUC on iTunes U, you can access course content and university information from within the iTunes application. The online service is without cost to those uploading or downloading material. Download courses, events, research, and campus life. iTunes U functions much like podcasts in that users can either download individual streams or subscribe to a stream so that iTunes will automatically download it. The campus technology administrator of SIUC on iTunes U is Donnie Laur (453-8988 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

 

Wireless Internet is available in select indoor and outdoor locations across the SIU Carbondale campus.

The SIU wireless signal will show up as either SIUC-iv (indoor) or SIUC-ov (outdoor) and to access these WI-FI spots you will need to use Cisco VPN software to connect and authenticate as an SIU student. The range and the availability of this indoor/outdoor network can change and you can find complete coverage maps at wireless.siu.edu/wireless.htm

This is a free service that is provided to Windows, Macintosh, and Linux users who connect with a secure authentication as either SIU student, faculty, or staff by using provided SIU network ID's. This service is also available on select handheld devices such as the iPhone and iPod Touch, Palm handheld, and Windows Pocket PC.

 

SIU Carbondale has five Computer Learning Centers that are managed by Information Technology. The CLCs are open to all SIUC Students, Faculty, Staff, and CESL (Center for English as a Second Language) students. You must have a valid SIUC ID and SIUC Network ID to access computer facilities and services. To access Campus-wide Printing Services in the CLCs, you will need to add funds to your student id card/debit dawg account.

These facilities and services include but are not limited to, computers, printers, software, and manuals. Software and manuals are to be checked out for use in the CLC only and must be returned before the closing of the CLC each day. Laptop checkout procedures in CLC2 and CLC3 are posted in each facility. Equipment checkout procedures in CLC4 are posted at CLC4. Customers who do not return materials will be denied access to CLC services for a minimum of seven days. Materials not returned after seven days will be charged to the individual's Bursar Account.

 

Southern Illinois University Carbondale uses a wireless emergency notification system (WENS). In this system, an SIUC Alert is sent to your cell phone as a text-message and/or as an e-mail to your e-mail address.

SIUC Alerts are messages about an emergency. The message may alert you to an emergency situation, ask you to take action, or both. Some weather warnings including flash flood, severe thunderstorm, winter storm, and tornado warnings will also be sent as an SIUC Alert. The messages are short (only 160 characters long). For more detailed information, you may need to go to another source of University emergency information.

Please note that no communication distribution method is infallible. For that reason, SIUC uses redundant systems of emergency communication, including telephone, Internet, e-mail, radio, loudspeakers, person to person, and text messaging, to distribute news and instructions during an emergency.

You can also print out an Emergency Communications Card which lists all of the emergency communications distribution web sites, the Emergency Information Line phone number, buildings with a loud speaker system, and the SIUC Police Emergency Band frequency.